Help & FAQ

Tap Me or Sell, then create an account with your email and a password of at least 8 characters, with letters and numbers. We email you a code to confirm it. If the sign-in screen shows Google or Apple, you can use those instead. You can watch reels and browse without an account.

Your name, username, photo, phone, city and area. Before your first ad, the app asks for anything that’s missing. Buyers see your name, username, photo and city. Your phone number is shown only to signed-in buyers, and only on ads where you allow calls. Change it any time in Settings → Edit profile.

The app follows your phone’s language. To choose one, go to Settings → Language and pick English or العربية. Ads and bios show in the language you choose: AI translates them a few seconds after they’re saved, and again after every change. Notifications and AI suggestions follow your language too, while chat messages show as people wrote them. Light or dark look: Settings → Appearance.

Tap Sell and add at least one photo or video. Let AI fill in the details, or fill them in yourself. Write in English or Arabic: buyers who use the app in the other language see your ad translated by AI. Check the title, category, price, city and area (if yours isn’t listed, pick the nearest), then choose how buyers can reach you: Call, Chat or Offer. Call needs a phone number on your profile, and Offer needs Chat and a price. The price is optional; without one, buyers ask by chat or call. For a shop, a flat or land, you can also show a pin on the map: tap where the place is. The pin is public, so leave it off if you don’t want the exact place found. You can post up to 10 ads an hour and 20 a day.

Up to 2 videos and 8 photos per ad. Videos can be up to 1 minute (MP4 or MOV); trim longer ones in your gallery first. Big videos are compressed for you before they upload, so you don’t need to worry about file size. A video you record in the app is also saved to your gallery. Photos and videos can’t be changed after posting; post a new ad instead.

AI looks at your photos and video frames and fills in the title, category, details and hashtags. Check everything before you publish; you can change any field. Each try counts as one draft, and everyone has a number of drafts a day and a month. When they’re used up, the button tells you, and you fill in the few fields yourself.

Our team checks new ads before buyers see them. You get a notification when your ad is approved or not approved. If it isn’t approved, your ad’s page shows the reason: tap Edit and resubmit, fix it, and save to send it back for review.

Open your ad and tap ⋯, or press and hold it on your profile. You can edit it, mark it reserved or sold, or delete it. Changing the title, description, category, details or hashtags, or adding or moving the map pin, sends it back to review; changing the price, condition, city or area, or marking it reserved or sold, keeps it live. Deleting an ad deletes its photos and videos too.

Open Explore, or tap the search icon on Reels. Type words or a #hashtag, then narrow it down by category, sort, city and Filters. Tap a hashtag on an ad to see more ads like it; the back arrow takes you back to where you were.

Tap Chat or Call under the price; you’ll see only the ways the seller allows. Chat works on live ads, and the phone number shows to signed-in buyers only. Nobody can see whether you’ve read a message. At the top of a chat you’ll see if the seller is verified and since when they’re on SooqReel, and a few ready questions you can tap to send. Keep the conversation in SooqReel chat, so you can report it if something goes wrong. To stop spam, there’s a limit on how many messages and new chats you can send in a short time; if you reach it, wait a little and try again.

Tap Offer and enter your price. It arrives in your chat with the seller, who can accept or decline it. Offers are possible only on ads that have a price and take offers.

Tap the bookmark on an ad to save it; your saved ads are in Me → Saved, and the ones you liked in Me → Liked. Only you see both. Tap Follow next to a seller’s name, and their new ads show first in the Following tab on Reels. On any profile, tap Following or Followers to see who. Likes show only as a number: no one sees who liked which ad.

Ads in your city, the ones in your area first. It uses your profile’s city and area. Without them, you pick a city and area once, or tap Use my location. Your location is used only on your phone to find the nearest area; it’s never sent or kept. Tap the place at the top to change it.

Tap Share on an ad, or Share on your own profile (Me) for your shop, and send the link in any app. In WhatsApp and most chat apps, the link shows the ad’s photo, title and price, or the shop’s name and photo. If the person has SooqReel, the link opens the ad or shop in the app. If not, it opens a web page with links to the App Store and Google Play.

Meet in a busy public place, in daylight if you can, and bring someone with you for big items. Check the item well before you pay. Never send money in advance, and pay only once you have the item in your hands.

• A request for a deposit or money in advance to “hold” the item
• A buyer who “overpays” and asks you to send back the difference
• Links to pay or to “confirm” your ad outside SooqReel
• Someone asking for a code sent to your phone or email. Never share it
• A price far below normal, or pressure to decide right now

Tap ⋯ on an ad, a profile or a chat, then Report or Block. Once you block someone, you don’t see each other’s ads, and neither of you can message or follow the other. They aren’t told. Unblock them in Settings → Blocked accounts. Our team looks at every report. You can send up to 10 reports an hour.

New messages and offers, and whether your ad was approved. Settings → Notifications opens your phone’s settings, where you turn them on or off.

Change it in Settings → Password. Forgot it? On the sign-in screen, tap Forgot password? and we’ll email you a link to set a new one.

Our team suspends accounts that break the Terms of Use. The app shows you the reason. If you think it’s a mistake, email us.

Settings → Delete account. It permanently deletes your profile, ads, videos and chats, and it can’t be undone. No longer have the app? Email us from the address you sign in with, with “Delete my account” in the subject, and we’ll delete it within 30 days.