Terms of Use

Last updated 11 November 2026

Welcome to SooqReel, where people buy and sell with short videos. These terms are an agreement between you and SooqReel (“we”, “us”). By creating an account or using the app, you agree to them. If you don’t agree, please don’t use SooqReel.

1. Who can use SooqReel

You must be at least 18 years old and able to enter into a binding agreement.

Give accurate information and keep your sign-in details safe. You’re responsible for everything that happens on your account.

One person, one account. Don’t impersonate anyone, and don’t create new accounts to get around a ban or a block.

2. How buying and selling works

SooqReel helps buyers and sellers find each other. Deals are made directly between them — we are not a party to any sale, we don’t handle payments or delivery, and we don’t guarantee any item, ad or user.

Sellers must own what they sell and describe it honestly, including its condition and price.

Buyers should inspect the item before paying, meet in a public place, and never send money in advance.

3. Your ads and content

You own the videos, photos and text you post. By posting them, you give SooqReel a worldwide, non-exclusive, royalty-free licence to host, store, display, copy, translate and share them in the app and on our website, and to promote SooqReel, for as long as they’re on SooqReel.

AI suggestions (title, price, category and other details) are only a starting point and can be wrong. Check them before you post — you are responsible for your ad.

We show ads and bios in both English and Arabic: AI translates them from what the seller wrote. A translation can be wrong. The seller’s own words are what count, and you can read them by switching the app’s language.

We may review ads before or after they go live, and we may reject, hide or remove any ad that breaks these terms.

The SooqReel name, logo, app and website are ours. Don’t copy them, or use them to suggest that we back you or your business, without our written permission.

4. Zero tolerance for objectionable content and abusive users

There is no place on SooqReel for objectionable content or abusive behaviour. You must not post or send anything that:

• is illegal, fraudulent or misleading, including fake ads and bait prices
• is sexually explicit or violent, promotes hatred, or harasses, threatens or bullies anyone
• shares someone else’s personal information without their permission
• infringes anyone’s copyright, trademark or other rights
• is spam, or tries to take buyers off SooqReel to scam them

If you break these rules we remove the content and may suspend or permanently ban your account, without notice.

5. Prohibited items

You may not sell or offer:

• weapons, ammunition, explosives and fireworks
• drugs, prescription medicines and drug paraphernalia
• alcohol, tobacco and vaping products
• stolen, counterfeit or replica goods
• protected or endangered animals and animal parts
• adult content or services
• IDs, official documents, bank cards or accounts
• anything else that is illegal to sell where you or the buyer live

6. Reporting and blocking

Report an ad from its ⋯ menu, or a person from the ⋯ menu on their profile or in your chat with them.

Block someone and you won’t see each other’s ads, and neither of you can message or follow the other.

We review reports within 24 hours. When something breaks these terms, we remove it and act against the account that posted it, up to a permanent ban.

7. Deleting your account

You can delete your account at any time in Settings → Delete account or, if you no longer have the app, by emailing us from the address you sign in with. This permanently removes your profile, ads, videos and chats.

We may suspend or close accounts that break these terms or put other people at risk.

8. Disclaimers

SooqReel is provided “as is”. We work to keep it available and safe, but we can’t promise it will always be uninterrupted or error-free.

To the extent the law allows, we are not liable for items, ads or the behaviour of users, or for losses from deals made through the app.

9. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the competent courts in Jordan decide any dispute about them. If you have a complaint, please write to us first so we can try to sort it out.

Nothing in these terms takes away rights that the law gives you and that can’t be waived.

10. Changes to these terms

We may update these terms from time to time. If a change is important, we’ll let you know in the app. If you keep using SooqReel after a change, you accept the new terms.

11. Contact us

Questions, concerns or a report you want to follow up? Email [email protected].